Negative Experiences can ruin your Business

November 2nd, 2007 Posted in Leadership

Great tidbit in Businessweek Magazine. Sonal Rupani reports that consumers have become less forgiving of bad service. Roughly 80% of more than 2000 adults in a 2007 Harris Interactive poll vowed never to buy from the same company after a negative experience, up from 68% in 2006.

Exceptional customer service is no longer a luxury. It’s essential for survival. If your business doesn’t provide great customer service there are 9 other companies who are happy to have your customer.  For examply my wife just cancelled one of her credit cards because of poor customer service that took place over several weeks.

Take care of your customer and they will grow your business for you.

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