Get the Right People on The Bus
Monday, March 31st, 2008 Posted in General | 6 Comments »In the classic book Good to Great Jim Collins says, "...to build a successful organization and team you must get the right people on the bus." His research shows that great companies and organizations do this. They get the right ...
Above and Beyond
Sunday, March 23rd, 2008 Posted in General | 13 Comments »When you read the title of this blog you might have thought I was referring to heaven but rather I’m talking about heavenly customer service - the kind of service where managers and employees go above and beyond to meet ...
Thank You Thursdays
Sunday, March 9th, 2008 Posted in General | 6 Comments »Did you know that one of the simplest, most powerful strategies for enhanced leadership, sales and customer service is to thank your co-workers and customers? It’s as simple as “Thank You.” We just have to make time to say it—write it—and mean ...
Bus Tickets
Wednesday, March 5th, 2008 Posted in General | No Comments »I also recently spoke to the Byron Bergen School District and they did a wonderful job getting the community, the teachers and the students on the Bus. Here's a bus ticket they used to promote the event and rally everyone ...
The Bona Energy Bus
Wednesday, March 5th, 2008 Posted in General | No Comments »It's exciting to see how companies are using the Energy Bus principles and themes. Bona, for example, a world-wide leader in wood-floor products recently made tickets to give to employees and customers to invite them on their bus. I recently ...
