Failing Forward
Monday, May 26th, 2008 Posted in Leadership, Newsletter, The Energy Bus, Work | 14 Comments »Like most people I have failed more times than I care to remember. I’ve struck out playing baseball, I’ve failed to win the client, I’ve lost the big opportunity at work, I’ve had to close two of my restaurants, I ...
Stand for Your Brand
Monday, May 19th, 2008 Posted in Leadership, Newsletter, Teamwork, Work | 3 Comments »What do you stand for? I was asked this question last week and several words came to mind: service, faith, family, action and positive energy. As I drove in my car I continued to think about what I stand for ...
Watch these humorous 1 minute videos…
Monday, May 12th, 2008 Posted in No Complaining Rule, Video | No Comments »Watch these humorous 1 minute videos we made about complaining. Click on the video image to watch and share with your co-workers and friends or go to www.NoComplainingRule.com.
Strengths and Purpose
Monday, May 12th, 2008 Posted in General, Leadership, Newsletter | 4 Comments »The research is clear. People are most energized when they are using their strengths to serve a bigger purpose beyond themselves. Therefore a few questions you and I should be asking ourselves are: What are my strengths? What are my gifts? Am I using ...
The Greatest Customer Service
Monday, May 5th, 2008 Posted in General, Leadership, Newsletter | 11 Comments »Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers is a priority. But, these are not the greatest customer service strategies ever. Ironically the ...
