Developing Positive Leaders, Organizations and Teams

Like most people I have failed more times than I care to remember. I’ve struck out playing baseball, I’ve failed to win the client, I’ve …

What do you stand for? I was asked this question last week and several words came to mind: service, faith, family, action and positive energy. …

Watch these humorous 1 minute videos we made about complaining. Click on the video image to watch and share with your co-workers and friends or …

The research is clear.
People are most energized when they are using their strengths to serve a bigger purpose beyond themselves. Therefore a few questions you …

Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers …