In a world driven by numbers, outcomes and short term results building a positive, successful organization requires leaders like you and me to borrow a page from the playbook of John Wooden, the legendary UCLA basketball coach. Even though John Wooden was more competitive and wanted to win more than any leader I’ve ever met, he ironically never focused on winning, numbers or outcomes. Instead he focused on the process of empowering his players to be the best they could be. He focused on the culture of his team, the character of his players, winning teamwork, fundamentals and daily improvement. As a result he won a lot.
The same principles apply to the business world. While you have to measure outcomes and results you do so with the knowledge that the outcome is simply a by-product of your culture, teamwork, vision, talent, innovation, execution and commitment to your people and process. After all, it’s not the numbers that drive the people but the people that drive the numbers.
To win you must win with people. Running over people will only get you so far. To create true and lasting success you must invite the right people on your bus, take the time to invest in them, develop them, nurture them and when you help them grow they’ll help you grow.
It’s a simple truth. When you care about your employees and the people you work with they are more likely to stay on the bus and work harder, with more loyalty and greater positive energy. In turn they are more likely to share their positive energy with your customers enhancing service and the bottom line.
That’s why I say the greatest customer service strategy has nothing to do with customer service but rather it has everything to do with how you treat your employees. If you treat them well they will treat the customer well.
It all starts with a decision to be a positive leader and the understanding that leadership is not just about what you do but what you can inspire, encourage and empower others to do. When you are a positive leader you bring out the best within each of your employees by sharing the best within you. Instead of running over the people in your organization you invite them on the bus with you and empower them to help you create an amazing and successful ride.
Do you know someone who is a positive leader? What makes them a positive leader? Share your thoughts on by clicking here.
Download and share these positive leadership resources:
The Positive Business Manifesto
10 Thoughts About Leadership Poster
Stay Positive!
-Jon
www.JonGordon.com
www.TheEnergyBus.com
www.NoComplainingRule.com
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