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The No Complaining Rule
I’m excited to let you know that my next book is coming out in June and encourage you to go to your local Barnes and …
Get the Right People on The Bus
In the classic book Good to Great Jim Collins says, “…to build a successful organization and team you must get the right people on the …
Above and Beyond
When you read the title of this blog you might have thought I was referring to heaven but rather I’m talking about heavenly customer service …
Thank You Thursdays
Did you know that one of the simplest, most powerful strategies for enhanced leadership, sales and customer service is to thank your co-workers and customers?
It’s …
Bus Tickets
I also recently spoke to the Byron Bergen School District and they did a wonderful job getting the community, the teachers and the students on …
The Economy
There’s a lot of talk about the economy right now. Some say we are in a recession. Others say it’s still coming. Some project doom …
Blue Skies
Isn’t it amazing how everything in your life can chance so quickly. One minute you feel stuck. The next minute great ideas are flowing once …
Keep Your Vision Alive
“90% of the game is half mental.” -Yogi Berra
Here’s a question I bet you’ve never been asked before. At what mile do most people quit …







