A Bigger Purpose
Monday, August 4th, 2008 Posted in General, Leadership, Life | 12 Comments »I watched Oprah as she told the story of a man who walked away from making millions at Microsoft in order to build libraries and distribute books in developing areas around the world. Other people featured on the show told ...
Encouragement
Monday, July 28th, 2008 Posted in General, Leadership, Newsletter, No Complaining Rule | 13 Comments »"How do you know if a man needs encouragement? If he is breathing." -Truett Cathy, Founder, Chick Fil A Restaurants With so many people in the world telling us we can’t succeed, we need to hear people telling us we can. ...
Top 5 Thoughts
Monday, July 14th, 2008 Posted in General, Life | 20 Comments »This past week I've been in Maine with my wife and kids. It's our first time in this beautiful state and the experience has inspired a number of ideas and thoughts about business, life and family travel. I've been jotting ...
Turn Complaints into Solutions
Monday, June 30th, 2008 Posted in General, Leadership, Newsletter, No Complaining Rule, Teamwork | 2 Comments »Despite the title, The No Complaining Rule, the goal is not to eliminate all complaining. Just mindless complaining that negatively impacts our health and happiness and sabotages our individual and team success. And the bigger goal is to turn complaints ...
5 Positive Things To Do Instead Of Complain
Monday, June 16th, 2008 Posted in General, Newsletter, No Complaining Rule, Teamwork | 13 Comments »(Excerpt from The No Complaining Rule, Wiley, June '08) One of the key principles of The No Complaining Rule is that we have a choice of how we invest our energy at home and at work. We can focus on the ...
Strengths and Purpose
Monday, May 12th, 2008 Posted in General, Leadership, Newsletter | 4 Comments »The research is clear. People are most energized when they are using their strengths to serve a bigger purpose beyond themselves. Therefore a few questions you and I should be asking ourselves are: What are my strengths? What are my gifts? Am I using ...
The Greatest Customer Service
Monday, May 5th, 2008 Posted in General, Leadership, Newsletter | 11 Comments »Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers is a priority. But, these are not the greatest customer service strategies ever. Ironically the ...
Special - Free Audio Seminar Download
Sunday, April 20th, 2008 Posted in General, Leadership, The Energy Bus, Work | No Comments »Order a copy of The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy from BarnesAndNoble.com / BN.com before Friday, April 25, 2008 and receive a free audio download from one of my 1-hour live ...
Sign Up - No Complaining Rule Teleseminar
Sunday, April 20th, 2008 Posted in General, Teamwork, Work | No Comments »Sign Up for a Free Tele-Seminar - Be part of the first group of people to hear me share the insights, inspiration, strategies and principles behind The No Complaining Rule: Positive Ways to Deal with Negativity at Work. This call ...
The No Complaining Rule
Monday, April 7th, 2008 Posted in General | No Comments »I’m excited to let you know that my next book is coming out in June and encourage you to go to your local Barnes and Noble, Books-A-Million or favorite book store and pre-order a copy. To make it easy we ...
