CUSTOMER SERVICE PROGRAM CASE STUDY

Sonic Drive-In and Noodles & Company

To stand out from the competition and develop loyal customers, restaurant companies know they must provide exceptional customer service. However, it’s not an easy task in an industry where the lowest wage employees are required to perform at the highest level.

To address this challenge Sonic Drive-In and Noodles & Company both hired Jon Gordon to speak at their annual conferences.

Jon not only challenged and inspired these companies and their managers but he also shared his proven formula, filled with best practices and practical applications, to help them reach a higher level of customer service.

The Feedback

McCans Sonic Group
"WOW! You set such a positive tone to the start of our convention. To feel the energy you shared with us left us not just feeling good but feeling terrific about the ride ahead! Your message of enthusiasm transcends both professionally and personally. The personal stories that you shared with us touch the heart of the human spirit. I have had many of my mangers tell me how they are now committed to be the driver of “their bus.” The results of faster service times for our guests tells more of the action they have taken from your talk and the “10 rules for the ride of your life” from your book, The Energy Bus. Your shared excitement for life is contagious! Thanks again!"
- Steve McCans, President - McCans Sonic Group


Noodles & Company
"At our annual Summit in the Rocky Mountains, we gave Jon the unenviable task of delivering the keynote address on the final morning to an audience of 250 weary restaurant managers and headquarters staff. Not easy. Fifteen minutes into it, I had people whispering to me “that this was good!” For the next 75 minutes Jon had the entire group listening intently to his every word, cheering at all the right times, taking copious notes and leaving the meeting on a terrific high with actionable steps to return and become their own CEOs. You could feel the energy. I highly recommend Jon Gordon!"
- John Puterbaugh, Vice President, Human Resources

Articles:

No Energy Vampires Allowed

Purpose at Work

 

For additional information and booking, complete our speaker request form here or call 904-285-6842.

 

FORBES.COM - Read Jon's recent article, "The Other Energy Crisis: How Negativity is Costing Companies Billions."

WATCH JON'S VIDEO - See highlight clips from Jon's seminars, appearances on NBC's Today Show, CNN and more.

CLIENT TESTIMONIALS - Read what Jon's clients have to say.