May 4, 2009
Forward To A Friend
In This Newsletter:
A Can of Positive Energy
Training Camp for You and Your Team
See Jon Gordon LIVE!
The Girls from Ames: A Story of Women and Friendship
Greetings!
In Memory of Danny Gans. Danny Gans passed away suddenly this past Friday at the young age of 52. He was more than an incredibly gifted entertainer (hailed as one of the most popular entertainers in Las Vegas). He was an amazing human being who had a big impact on my life and the lives of many. Click here to read a newsletter I wrote about Danny a few years ago. He inspired me and still does! I believe that God still has bigger plans for Danny Gans. My heart goes out to his family.
A Can of Positive Energy
 I encountered a negative flight attendant on a recent trip to Dallas. So I decided to open up a Can of Positive Energy on him. I figured it was better than the alternative... a can of you know what. :)
What is a Can of Positive Energy you might ask? Well, first let me tell you what it’s not. It’s not putting on a fake smile and ignoring the negativity while you still feel horrible and powerless.
Rather, it's responding to a negative person or situation in a positive way. Of course there are many different ways to respond depending on the situation, the environment, the person and your own personality type.
In some cases you might:
1. Smile at the person and make a joke about the situation.
2. Ask the person if they are having a bad day and if you can help in some way. I call this the Joel Osteen technique because I can envision him saying “How can I help you, Friend” with his Texas accent.
3. You may just decide to not to let the person’s negativity impact you. You might imagine that the person is going through a tough time and turn your own negative feelings into positive compassion for them.
Or you can do what I did when faced with the negative flight attendant. I evaluated my options and my gut said I needed to confront the situation. So I told him, in a very nice way, that I fly around the country often and have met many great flight attendants and that I thought he needed to be more positive to me and the other passengers. “After all, don’t you agree that customer service is everything,” I asked.
Now, I’m not saying my way was the best way to handle the situation. Perhaps you can offer a better solution. If you have one, I’m all ears. But I did notice that for the rest of flight he had a revived bounce in his step and was much nicer to the other passengers. It confirmed my belief that everyone, including me, needs to have someone open up a Can of Positive Energy on them when they fall into a negative rut.
Click here to open up a Can of Positive Energy on someone today.
(Opens PDF poster that you can download, print and share!)
How would you have handled my situation? What’s your favorite way to open a can of positive energy? Join the conversation on our blog.
Stay Positive,
Jon
www.Twitter.com/JonGordon11
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