September 24, 2007
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Greetings!
In This Newsletter:
Great Service
Positively Contagious - A Positive Moment with Jon Gordon
Road to Success Teleseminar : Last Chance to Register!
In the News : "Explosive Positive Energy"
Your Money Blueprint
Great Service
I had the opportunity to stand on the side lines as the Jacksonville Jaguars played the Atlanta Falcons last week. Before the game I envisioned myself saying something positive and profound that would ignite a player to make a winning play.
Around the third quarter it was getting hot. Real hot. The sun was blazing and the players were getting tired. All of a sudden someone was running towards me and calling my name.
“Are you Jon Gordon?”
“Yes,” I said thinking to myself, "Have no fear, Energy Man is here. I’m ready to energize.”
“We need your help,” he said.
“Anything,” I said, puffing my chest out getting ready to inspire.
“All the trainers are dealing with injures,” he said. “We need your help holding the green screens above the player’s heads to block out the sun so it doesn’t beat down on them and wear them out.”
A minute later there I was, holding one side of a make-shift awning above the heads of six big and tired linemen, protecting them from the sun. My job was equivalent to that of a metal pole holding up an awning. It certainly wasn’t what I envisioned... but great service never is.
We often think that great service is about miraculous, heroic feats. We envision ourselves like superman or wonder woman swooping in and saving the day, wining the new client, saving the customer from a miserable experience or transforming someone’s life in an instant. And sometimes this is the case, but more often than not, great service is about doing the every day little things that go unnoticed. It’s about losing yourself and your ego for the benefit of others and the team.
When I think of great service I envision a parent that does whatever it takes to raise great kids without awards or recognition; or an unknown volunteer in Africa helping to provide clean drinking water; or a soldier in Iraq who saves lives every day and no one ever hears about it; or a sales executive that does a hundred little things to serve the best interest of their client; or a call center employee who actually calls the customer back after finding the right answer to their question; or the school, non-profit, or church volunteer that does all the menial tasks to support the mission; or the team member at work that does whatever it takes to help the team complete the project.
Great service is not about rewards or accolades. Great service is the reward. I realized this as I served my role as the human metal pole protecting the players from the sun. It was certainly humbling and yet it was very rewarding. I remember holding the awning thinking, “Whatever it takes. Whatever it takes to help the team win, I’ll do it.” And in that moment it was as if I lost my ego and self importance and gained every great feeling in the world.
So, my new motto is “Whatever it takes,” and I hope it will become yours as well. Today let us do whatever it takes to provide great service and make our teams great.
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Sending Positive Energy Your Way!
- Jon
Invite Jon to Speak at Your Next Event - As a speaker and driver of positive change in businesses, Jon's transformative message empowers audiences to live and work with more vision, positive energy and purpose—and cultivate positive work environments where individuals and teams create more success and enjoy the ride of their life.
Recent Newsletters:
Letting Go of Negative Thoughts
Does Your Job Matter?
Let Go of What's Holding You Back
A Positive Moment with Jon Gordon
 This week's audio message:
POSITIVELY CONTAGIOUS
Listen Online Now
www.aPositiveMoment.com
Subscribe via iTunes
Road to Success Teleseminar
Last Chance to Register!
The Road to Success!
A Worldwide Teleseminar Event
LIVE with Jon Gordon - September 25, 2007
Drivers Wanted!
Are you ready to become a positive change agent - a Driver of positive change in your organization, business, or team? Do you have a desire to bring out the best in yourself and others and make your organization and team more positive, productive and successful?
The great news is that you don’t have to be an executive or CEO to Drive your business or organization towards positive change and success. You can be a positive influence where you are, right now! You can step up, take the wheel and Drive your team on the road to success.
Get On The Bus September 25th with a free teleseminar event where Jon Gordon will
share principles and strategies to empower you and your team on the road to success.
Register Here | Invite a Friend or CoWorker
In the News : "Explosive Positive Energy"
Listen to what Jack Del Rio, head coach of the Jacksonville Jaguars, recently said about Jon Gordon and "Explosive Positive Energy" while on the WOKV Jack Del Rio Show.
Click Here | www.jongordon.com/blog
Your Money Blueprint [sponsored link]
How many times have you heard these phrases? “Money is the root of all evil.” “Money doesn’t grow on trees.” “What am I? Made of money?”
If you’re like most, you’ve probably heard them over and over again since you were a little kid. What you might not have heard before is that phrases like these, the things you’ve seen and the experiences you’ve had with money can all have a profoundly negative influence on our Money Blueprint.
Just what is a Money Blueprint? It's a bit like a thermostat and your ability to achieve is limited by... [ click here to read the rest of this article ]
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